Privacy Policy
Flumbee - by Medilipse LLP
Medilipse LLP ("we," "us," "our," or "Flumbee") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform serving customers across India.
About Medilipse LLP
Company Name:
Medilipse LLP
Operating As:
Flumbee (www.flumbee.in)
Registered Address:
Master Da Surja Sen Lane
Kumarghat, Tripura - 799264
India
Flumbee is an e-commerce platform operated by Medilipse LLP, registered under Indian laws, serving customers across India with authentic fashion products.
Scope and Consent
This Privacy Policy applies to all users of Flumbee's website, mobile applications, and services within India. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
If you do not agree with this Privacy Policy, please do not use our services.
Information We Collect
Personal Information
- • Full Name
- • Email Address
- • Phone Number
- • Date of Birth (optional)
- • Gender (optional)
Address Information
- • Billing Address
- • Shipping Address
- • PIN Code
- • City/District
- • State
Payment Information
- • Payment Method (UPI/Card/COD)
- • Transaction Details
- • Order History
- • Payment Status
Device & Usage Data
- • IP Address
- • Browser & Device Type
- • Pages Visited
- • Time Spent on Site
- • Referral Source
How We Use Your Information
We collect and use your information for the following purposes:
Order Processing
Process orders, arrange delivery, manage payments, and provide customer support
Communication
Send order updates, delivery notifications, promotional offers, and service announcements
Service Improvement
Analyze usage patterns to improve our website, products, and customer experience
Security & Fraud Prevention
Prevent fraud, ensure account security, and comply with legal requirements
Personalization
Personalize your shopping experience with relevant product recommendations
Legal Compliance
Comply with Indian laws, regulations, tax requirements, and legal processes
Legal Basis for Processing (India)
We process your personal data based on the following legal grounds under Indian law:
Consent:
When you provide explicit consent for specific data processing activitiesContract Performance:
To fulfill our contractual obligations when you place an orderLegal Obligation:
To comply with Indian laws, tax regulations (GST), and legal requirementsLegitimate Interests:
For business operations, fraud prevention, and service improvement
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
When We Share Your Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
Service Providers
Payment gateways (Razorpay, etc.), logistics partners (for delivery), SMS/email service providers, and cloud hosting services
Legal Requirements
Government authorities, law enforcement, courts when required by Indian law, court orders, or legal processes
Business Transfers
In case of merger, acquisition, or sale of business assets (with proper notice to affected users)
With Your Consent
When you explicitly consent to share information for specific purposes (e.g., social media integration)
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
Data Retention and Storage
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal, accounting, or reporting requirements under Indian law.
Typical Retention Periods:
- Account Information: Until account deletion + 30 days for backup
- Order & Transaction Data: 7 years (as per Indian tax and GST regulations)
- Payment Information: As per RBI and payment processor requirements
- Marketing Data: Until you opt-out + 30 days
- Customer Support Records: 3 years from last interaction
Your data is stored on secure servers located in India and/or with reputed cloud service providers complying with Indian data protection standards.
Your Privacy Rights
As a user in India, you have the following rights regarding your personal data:
Right to Access
Request copies of your personal data we hold
Right to Correction
Request correction of inaccurate or incomplete data
Right to Deletion
Request deletion of your personal data (subject to legal requirements)
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for certain purposes
Right to Withdraw Consent
Withdraw consent for data processing at any time
How to Exercise Your Rights:
To exercise any of these rights, please contact us at support@flumbee.in or call +91-9041619544 (Mon-Sat, 9:00 AM - 6:00 PM IST).
We will respond to your request within 30 days and may require identity verification before processing your request.
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards:
- • SSL/TLS encryption (256-bit) for all data transmission
- • Encrypted database storage
- • Regular security audits and vulnerability assessments
- • PCI DSS compliant payment processing
- • Firewall protection and intrusion detection systems
- • Multi-factor authentication for admin access
Organizational Safeguards:
- • Strict access controls and least privilege principle
- • Employee background verification and NDAs
- • Regular privacy and security training for staff
- • Incident response and data breach procedures
- • Regular privacy impact assessments
- • Secure disposal of data upon deletion requests
Note: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security protocols.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify affected users within 72 hours of becoming aware of the breach, as required by applicable Indian laws. The notification will include:
- • Nature of the breach and data affected
- • Potential consequences and risks
- • Measures taken to address the breach
- • Recommended actions for affected users
- • Contact information for further assistance
Third-Party Links and Services
Our website may contain links to third-party websites, payment gateways, or social media platforms. We are not responsible for the privacy practices of these external sites.
We recommend reviewing the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Flumbee.
Children's Privacy Protection
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children under 18 without parental consent. If we discover that we have inadvertently collected information from a minor under 18, we will promptly delete such information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@flumbee.in or +91-9041619544, and we will take appropriate action.
Marketing Communications and Opt-Out
We may send you promotional emails, SMS, or WhatsApp messages about new products, offers, and updates. You can opt-out of marketing communications at any time:
- • Click the "Unsubscribe" link in promotional emails
- • Reply "STOP" to promotional SMS messages
- • Manage preferences in your account settings
- • Contact us at support@flumbee.in
Note: Even if you opt-out of marketing communications, you will still receive transactional emails/SMS related to your orders (order confirmations, shipping updates, etc.)
Privacy Contact Information
support@flumbee.in
For all privacy-related queries
Phone
+91-9041619544
Mon-Sat: 9:00 AM - 6:00 PM (IST)
Data Protection Officer
support@flumbee.in
For data protection concerns
Registered Office Address
Medilipse LLP
Master Da Surja Sen Lane
Kumarghat, Tripura - 799264
India
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:
- • Update the "Last Updated" date at the top of this policy
- • Notify you via email or prominent website notice
- • Provide at least 30 days notice before changes take effect
- • Obtain fresh consent if required by law
Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue using our services and contact us to delete your account.
Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts in Tripura, India.
We comply with applicable Indian data protection laws, including but not limited to the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Your Privacy is Our Priority
At Flumbee (Medilipse LLP), we are committed to protecting your privacy and maintaining transparency in our data practices. We continuously work to enhance our security measures and comply with Indian data protection regulations.
© 2026 Medilipse LLP. All rights reserved. | Flumbee is a trademark of Medilipse LLP.