Cancellation Policy
Flumbee — flumbee.in
Last updated: 19 February 2025 | Applicable to all orders placed on flumbee.in
We understand that plans change.
This Cancellation Policy outlines when and how you can cancel an order placed on Flumbee, operated by Medilipse LLP. Please read carefully — cancellation eligibility depends on the stage your order is at when the request is made. By placing an order on flumbee.in, you agree to this policy.
Table of Contents
§01
Cancellation Window
You may request a cancellation at any time before your order is dispatched. Once an order has been handed over to our logistics partner Shiprocket, cancellation is no longer possible from our end.
| Order Stage | Can Cancel? | Refund |
|---|---|---|
| Order Placed (Pending) | Yes | Full refund |
| Order Confirmed (Processing) | Yes | Full refund |
| Packed / Ready to Ship | Possible | Full refund if successful |
| Dispatched / Shipped | No | Not applicable — initiate return after delivery |
| Out for Delivery | No | Not applicable — initiate return after delivery |
| Delivered | No | Return/exchange within 1 days |
Tip: If you need to cancel urgently, contact us immediately at support@flumbee.in or call us during business hours. Orders in the "Packed" stage may still be cancellable if our team can intervene before Shiprocket picks up the shipment.
§02
How to Cancel Your Order
There are three ways to request a cancellation:
Cancel via My Orders (Fastest)
1.
Log in to your account on flumbee.in.
2.
Navigate to "My Orders" from your account dashboard.
3.
Select the order you wish to cancel.
4.
Click "Cancel Order" and select a reason from the dropdown.
5.
Confirm cancellation — you will receive an email confirmation instantly.
Cancel via Email
1.
Email support@flumbee.in with the subject line: "Order Cancellation – [Your Order ID]".
2.
Include your registered email address and reason for cancellation.
3.
Our team will process your request within 2–4 business hours.
Cancel via Phone
1.
Call us at +91 9041619544 during business hours (Mon–Sat, 10AM–6PM IST).
2.
Provide your Order ID and registered mobile number for verification.
3.
Our support agent will confirm the cancellation on the call.
§03
Cancellation by Order Status
Status: Pending / Confirmed
Your order can be cancelled immediately and without any issue. A full refund will be initiated to your original payment method within 5–7 business days.
Status: Processing / Packed
Cancellation may still be possible but is not guaranteed. Contact our support team immediately. If our warehouse team can intercept the order before Shiprocket pickup, we will cancel it and issue a full refund. If the order has already been picked up, cancellation will not be possible.
Status: Dispatched / Shipped / Out for Delivery
Cancellation is not possible once the order has been dispatched via Shiprocket. You may refuse the delivery at the door; however, please note that forward and return shipping charges will be deducted from your refund. Alternatively, wait to receive the order and initiate a return within 1 days of delivery.
§04
Refunds on Cancellation
Upon successful cancellation, refunds are processed as follows:
| Payment Method | Refund Destination | Estimated Time |
|---|---|---|
| Credit / Debit Card | Original card | 5–7 business days |
| UPI | Original UPI account | 2–5 business days |
| Net Banking | Original bank account | 5–7 business days |
| Wallet / EMI | Original source via Razorpay | 5–7 business days |
| Cash on Delivery (COD) | Bank account (NEFT) — details required | 7–10 business days |
| Flumbee Store Credit | Flumbee wallet (instant) | Within 24 hours |
Refund timelines are estimates. Actual credit depends on your bank or payment provider.
Shipping charges are non-refundable if the order has already been picked up by Shiprocket.
For COD cancellations, please email support@flumbee.in with your bank account details (account number, IFSC, account holder name) for NEFT transfer.
Flumbee is not responsible for delays caused by banks or payment gateways after we initiate the refund.
§05
Non-Cancellable Orders
Certain orders cannot be cancelled under any circumstances:
Orders that have already been dispatched via Shiprocket.
Personalised or customised products (e.g., embroidered or printed items).
Items marked as "Non-Returnable" or "Final Sale" on the product page.
Orders placed using special promotional codes that explicitly state "Non-Cancellable".
Gift cards and digital products.
Flash sale or limited-time deal orders once the sale window has closed.
If you receive a defective or incorrect non-cancellable item, please raise a complaint within 24 hours of delivery with photographs. We will review and resolve such cases on a priority basis.
§06
Cancellation by Flumbee
Flumbee or Medilipse LLP reserves the right to cancel any order at its sole discretion. This may occur in the following situations:
The product is out of stock or discontinued after your order was placed.
Pricing errors or technical glitches resulted in an incorrect price being displayed.
Suspected fraud, unauthorised or duplicate transactions.
The delivery address is located in an unserviceable pin code.
Failure to verify payment or detect a chargeback on a previous order.
Force majeure events that prevent fulfilment.
In all cases where Flumbee initiates a cancellation, you will be notified via email and/or SMS, and a full refund will be issued to your original payment method within 5–7 business days.
§07
Post-Delivery: Returns & Exchanges Instead
If your order has already been delivered and you wish to send it back, cancellation no longer applies. You must use our Return & Exchange process instead.
Return Window
Raise a return request within 1 days of delivery. Items must be unused, unwashed, and with original tags and packaging.Return pickups are handled through Shiprocket's reverse logistics.
Damage Reporting
Report damaged, defective, or incorrect items within 24 hours of delivery with photos/video to support@flumbee.in. We will arrange a replacement or refund.
For full details on the returns process, eligible categories, and refund timelines, refer to our Return & Exchange Policy and Shipping Policy.
Need to cancel or have a question?
Reach out to our support team as early as possible — the sooner you contact us, the higher the chance we can successfully cancel your order.
Medilipse LLP, 38/51 Netaji Choumani, Kumarghat, North Tripura – 799264
This Cancellation Policy was last reviewed and updated on 19 February 2025. Medilipse LLP reserves the right to amend this policy at any time. Continued use of the Flumbee Platform constitutes acceptance of the revised policy.